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Washington Consumer Protection
Consumer protection violation versus poor customer service
Washington’s consumer protection laws make unlawful, among other things, “deceptive acts” by businesses. See RCW 19.86.020. “Deceptive” is not defined (and thereby limited) by the legislation. Thus, courts have favored broad interpretation and application to serve the beneficial purposes of consumer protection. Panag v. Farmers Ins. Co. of Washington , 166 Wn.2d 27, 37, 204 P.3d 885, 889 (2009). It has been generally held by the courts that deception exists if there is

Joseph Ward McIntosh
Does a mortgage loan servicer's failure to adhere to investor guidelines implicate Washington’s consumer protection laws?
Based on notices received, homeowners often believe their mortgage loans are constantly being sold. But if you read the fine print, it...

Joseph Ward McIntosh
Private Washington consumer protection act claims and the public interest requirement.
Washington’s Consumer Protection Act (“CPA”) prohibits unfair or deceptive acts or practices in commerce and authorizes a private right...

Joseph Ward McIntosh
Collection of stale debt in Washington – the Eng case.
Claims for unpaid debt are subject to the Washington statute of limitations. When the limitations period expires, the debt is no longer...

Joseph Ward McIntosh
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